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Resetting your PIN

If you forget your PIN you can easily reset it by using Microsoft Outlook or Outlook Web Access. Once your PIN is reset, a temporary PIN will be sent to you. Note: After logging in with your temporary PIN you will need to create a new PIN as shown in the Getting Started section.

Reset my PIN using the Microsoft Outlook client (most common)
Reset my PIN using Outlook Web Access (from home)

Reset PIN Using Outlook

Open Microsoft Outlook.
From the menu bar, click Tools then Options.
Click the Voice Mail tab
Click the Reset PIN button.
Click OK to confirm.

Reset PIN from Outlook Web Access (OWA)

Open OWA by clicking the following link https://owamail.bridgew.edu or by selecting Employee Mail from the Quicklinks menu on the BSU homepage.
Enter your username and password in the appropriate fields
Select the Options button near the top-right of the screen
Click Voice Mail from the option on the left menu
Click the link for Reset Voice Mail PIN…