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IT Services
Account Management
Claim a BSC User Account - The primary IT account for faculty, staff and students to access many campus resources such as email, network, computers and training.
Claim Other IT User Accounts - Claim specialized accounts such as Student Worker, Webhost and VPN.
Password Reset - Enables users to retrieve and reset passwords. NOTE: passwords will not be reset by phone or e-mail.
Banner ID/PIN Lookup - Your Banner ID and PIN are used to access various academic and financial services such as InfoBear. If you do not already know your Banner ID and/or PIN you may look it up here.
Emergency Notification - In the event of a campus emergency, Bridgewater State College sends email alerts to anyone with a BSC email account. In addition, BSC has a system to rapidly communicate with students, faculty, and staff by sending a voice message and instant text message to home and cellular telephones.
Academic & Research Tools
Learning Management Systems
Blackboard Online learning management system. Many classes are enhanced by a Blackboard learning environment.
Moodle A pilot online learning management system. Some classes are enhanced by a Moodle learning environment.
Advising & Enrollment
Registration Tools One-stop-shop for advising and registration.
InfoBear Course enrollment information.
Web for Faculty Academic management system.
Technology and Teaching Support
Teaching and Technology Center (TTC) Supports faculty in the use of technology to enhance teaching and learning.
Administrative Tools
Administrative Tools
Banner - Institutional record keeping consists of five integrated components: Finance, Student, Financial Aid, Human Resources and General
Enterprise Reporting - Learn about Argos reporting.
Administrative Systems - Documentation for administrative systems (Adirondack, Resource 25, Raisers Edge etc.)
Communication Services - Index of custom communication applications built and administered by IT.
Classroom Technology
Classroom Technical Support - For emergency tech support, press the TechHelp button on the classroom phone or dial x2555 to have a technician immediately dispatched to a classroom.
Technology Classrooms - Classrooms equipped with audio, video, and computer technologies
Classroom Technology - General purpose classrooms with technology
Classroom Technology by Building
Classroom Computer Refresh Schedule
Conferences & Events
Promote Event with Community Announcements
Communication
Internal Communication
Community Announcements - Daily email digest of news and announcements to faculty and staff by faculty and staff. Faculty and staff may post messages pertaining to college business.
Student Announcements - Daily email digest of news and announcements from faculty and staff to students. Faculty and staff may post messages pertaining to college business.
Campus Announcement - Features information of high interest to BSC faculty, staff and students. The top three items are features on the BSC homepage and on the "for student" page.
Internal/External Communication
Emergency Communications - Communication in the event of an emergency.
Events Calendar - The college calendar promotes on-campus events sponsored by officially recognized departments. Faculty, staff and students may add events to the calendar.
Newslog - Custom application built by the Web Team that publishes news for the Office of Institutional Communications.
College Communications - Index of college communication initiatives.
External Communication
Online Ad Campaigns - Web ads, landing pages and support for institutional campaigns.
Press Releases - Custom application built by the Web Team that publishes press releases for the Office of Institutional Communications.
Email Accounts - Personal accounts are automatically created thorugh the BSC User Account process
Email for Mobile Devices - Receive and send emails from your mobile device
Email Filtering - Spam control
Emergency Communications - Notification in the event of an emergency via email, voice or text message
Email Security - BSC passwords must be changed every 90 days.
Email Policy
Email as an Official Means of Communication to Students Policy
Emergency Conditions
Emergency Communication & Disaster Recovery - Protocol in the event of an emergency.
Enterprise Applications
Administrative Tools
Banner - Institutional record keeping consists of five integrated components: Finance, Student, Financial Aid, Human Resources and General
Enterprise Reporting - Learn about Argos reporting.
Administrative Systems - Documentation for administrative systems (Adirondack, Resource 25, Raisers Edge etc.)
Communication Services - Index of custom communication applications built and administered by IT.
Faxing
Hardware: Desktop Computers, Laptops
Computer Replacement Schedule - Estimated computer replacement date for full-time permanent employees.
IT Equipment for New Faculty - Desktops and laptops
Laptop Program - All full-time undergraduate students are required to have notebook computers.
Loaner Equipment - Reserve laptops, iClickers, cameras, microphones, projectors etc.
Macintosh Computers - FAQs
Desktop Security - Best practice
Hardware Policy
Help
Support Services (Help Desk) - Technology support for faculty, staff and students. The department provides technical support in the computer labs, classrooms, administration offices, student technology workshops, notebook computing centers, call center operations, audiovisual equipment, and conference and events on campus.
Faculty Support (TTC) - Supports faculty in the use of technology to enhance teaching and learning. Training, support, and production services are available to assist faculty with instructional technology, web based instruction, and various teaching and research projects.
Laptop Support - Notebook-specific information and support from Support Services.
Training - Online with ElementK, in-person, video-based and various other training options for students, faculty and staff.
Mobile Devices
Email Support for Mobile Devices Statement
Network & Infrastructure
Network
Wireless Network - BSC's entire campus has wireless internet access.
Data Network - Technical specifications
IP Address Request - For a public (fully routable) IP address for a server or service that is to be accessed through the firewall by persons on and off campus.
ResNet - Internet, cable TV and telephone service for the residence halls
IT Dashboard - Real-time status of college IT systems.
Routine Maintenance - Routine systems maintenance occurs from 6:00 pm to midnight on the 4th Friday of each month.
Remote Access
Virtual Private Network (VPN) Access departmental drives from off-campus.
WEBDAV To Access Webhost from Off-Campus Updates to personal web sites from anywhere.
Email Support for Mobile Devices Statement
Instructions
Map a Network Drive Instructions
Map a Network Printer Instructions
Access Webhost from Off-Campus Updates to personal web sites from anywhere.
Configure a Laptop for Wireless - Step by step instructions on how to configure a notebook for wireless internet connectivity.
Video Instructions - Configure a Vista OS Laptop for Wireless - Step by step instructions on how to configure a notebook for wireless internet connectivity.
Notebooks Laptops
Policies & Procedures
Public Computing
Computer Labs - Locations and hours of public computer labs.
Express Stations - Locations of computers featuring walk-up access to email, InfoBear, and internet.
Technology Labs and Classrooms - Technology enhanced classrooms and instruction spaces.
Printing
Wireless Printing Instructions
Map to a Network Printer Instructions
Printing Policy for Labs and Classrooms Enables students to print coursework while controlling waste.
Residence Network (Resnet)
Security
Be Security Concious - A program to educate all members of the campus community on safe computing practices
Password Management - Manage your BSC password
Network Authentication Requirements - These security requirements help keep computers, both laptops and desktops, more secure.
Anti-virus - BSC uses Forefront Client Security.
Anti-spam - BSC uses Proofpoint to filter email.
CAPTCHA - BSC uses CAPTCHA on web based forms to limit spam.
Anti-spyware - Protect your data and privacy.
File Sharing - Learn about best practices
Privacy
Protecting personal information - FERPA, HIPPA and other requirements
Policies
Software
Download Software - Licensed software available for BSC users to download. Includes Microsoft Word, Excel, PowerPoint, Publisher, OneNote, Groove, Outlook, Access, Publisher, SPSS, ChemOffice, CutePDF Writer, Logger Pro, Cisco Clean Access Agent, and Microsoft Forefront.
Citrix Server Remotely hosts Dreamweaver, Acrobat Professional, Visio, Critical Thinking, Graphmatica, KarelTheRobot, Microcase Student ExplorIt, Visual Studio Net, and Nvivo. Users do not need to download applications; BSC users simply log-in to have free access.
BSCWiki - User-created and edited content.
Software Supported - Full support, limited support and best faith effort.
Software Requests - Process for obtaining software.
Software Request Policy for Labs & Classrooms
Telephone
Phone System - Meridian system. Learn about PAC, dialing instructions, voice mail and dial codes.
Telephone Directory - Online phone and email directory
Voice Recognition - Instructions
Training
Video and Audio
Video
Video and Audio Equipment Members of the campus community may borrow AV equipment (camcorders, tape recorders, digital cameras, etc.)
TV Studio - On-campus television and video production
Webcaster Video programs produced on campus
Embedding Dynamic Content: Audio, Video, and News (pdf) Instructions
Audio
Podcasting - Instructions
Voice Recognition A telephone system feature
Web Sites
Personal Web Sites
Webhost Personal Web Sites - BSC employees are allocated 40MB to host a personal web site on Webhost.
Faculty Web Site Directory - List of all faculty sites.
WEBDAV To Access Webhost from Off-Campus - Instructions to update personal web sites from anywhere.
Embedding Dynamic Content: Audio, Video, and News (pdf) - Instructions
Institutional Web Sites
Departmental Web Sites - Officially recognized departments and organizations may host a BSC web site.
Become an Information Provider (IP) - IPs are faculty and staff with permission to update their departmental web pages.
BSC Web Site Publishing Policy
Student Web Sites
Student Organization Web Sites - Student Involvement and Leadership administers sites for all student groups.
Student Portal Pilot - Sign-in once and access most web services.
Web-Based Marketing
Google Search Results - Modify BSC search results with KeyMatch.
Branding Toolbox - Logos and images
Social Media - Index of social media sites BSC participates in.
Online Advertising Banners - Index of rotating ad banners used on external sites.
Communication Services - Index of custom communication applications built and administered by IT.
Wireless
General Help
Support Services
Maxwell Library, Rm 011 or
Moakley Center, Rm 130C
Tel: 508.531.2555
itsupport@bridgew.edu
Faculty Help
Teaching Technology Center
Moakley Center, Rm 200
Tel: 508.531.2634
ttc@bridgew.edu
IT Main Office
Boyden Hall, Rm 005
131 Summer Street
Bridgewater, MA 02325
Tel: 508.531.1236
Fax: 508.531.1774
Staff Directory
IT Dashboard
Be Security Concious
© Bridgewater State College, 131 Summer Street, Bridgewater, Massachusetts 02325, 508.531.1000
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