Notebook Frequently Asked Questions (FAQ)

What is the Bridgewater State College Notebook Requirement?

Bridgewater State College requires all full-time undergraduate students to have notebook computers. This year, the requirement applies to all freshmen, sophomores, juniors, and seniors including all transfer students who are entering BSC.  

The college has worked closely with Dell to customize the notebook's configuration for use at BSC and reduce the guesswork on what type of notebook students should purchase. We concluded that the Dell notebook recommended by the MassAdvantage program offers the best value, best technology, best service and pricing for our community. The package includes Dell Complete Care accidental damage protection as well as CompuTrace, a software utility designed to track down stolen notebooks.  In addition, this notebook is configured with specific hardware and software features for use at Bridgewater State College and will fit the needs of students for the duration of their stay here at Bridgewater State College.

Why is there a notebook requirement?

Technology is becoming a critical component in a growing number of courses offered at Bridgewater State College. Research gathered on the experience of students at other universities gives us confidence that students at BSC will enjoy the following benefits:

  • Access to computing capability at all times and places on campus
  • Access to their files—even very large files—at all times and places
  • BSC faculty members integrating computers into classroom and homework
  • Inter-active class activities utilizing notebook computers
  • Less reliance on computer lab schedule and availability
  • Access to BSC printers through the wired and wireless network
  • CD-ROM textbooks and other technology-based course supplements can supplement course textbooks.
  • Immediate access to e-mail, one of the official means of communication on the BSC campus
  • Notebooks ensure all students have equal access to official BSC communications.

Can I purchase a desktop computer instead?

No.  This requirement is specific.  Students must purchase notebook computers.

Who is eligible to purchase a Dell Notebook through the MassAdvantage Program at Bridgewater State College?

This program is open to incoming Bridgewater State College students, as well as faculty and staff employed at Bridgewater State College.  Current specifications are viewable via http://it.bridgew.edu/notebooks/Purchase.cfm

When should I buy?

The college updates the notebook computer recommendation and pricing each spring and strongly encourages you to wait for the update before buying.  Most students receive notebooks during the summer before college begins. You are eligible for BSC's discount program after you accept admission and submit your deposit. If you already own a notebook, check BSC's Web site to confirm that it meets or exceeds the recommended specifications. 

It has been our experience that students who receive their notebooks at home and have an opportunity to work with them over the summer are more comfortable using them by the start of classes in September.

How can I buy the recommended Dell Notebook Computer?

There are two ways to purchase the recommended Dell notebook computer. While there are two ways to order, we strongly recommend ordering online.  Please note that even though there are different variations of Dell Latitudes currently available, students should choose the Dell Latitude specially configured for Bridgewater State College using the member ID #US32566758.

If ordering online, login to order directly through the Bridgewater State College purchasing link above. If you go directly to Dell’s Web site you will not receive the special Bridgewater State College discounted prices. Some parents have reported paying as much as $700 more because they did not order the notebook specially configured for Bridgewater State College.

  • Call Dell’s Education toll-free number 1-866-257-4711.

If ordering by phone, identify that you are calling to purchase a “Bridgewater State College, from Bridgewater, Massachusetts” notebook and mention the DELL member ID number US32566758. Dell representatives are familiar with our program and can answer your notebook technical questions.

Can I order the specified Dell notebook computer with different features?

The Dell Latitude configuration carries the Bridgewater State College pre-loaded software and special discounted pricing. However, you may upgrade some of the pre-configured options. For example, you can select a larger hard disk or upgrade to 4-year warranty protection. You may also purchase a protective backpack or carrying case, personal printer, security lock, or other accessories.

Are there insurance options for my notebook computer?

If you purchase the recommended Dell Latitude through the BSC discount program, your notebook computer includes Dell Complete Care, an accidental damage program that covers drops, liquid spills, etc. on the unit for 3 or 4 years (depending on your package). The recommended notebook also includes computrace, a theft deterrent software application. www.absolute.com.  In addition, many homeowners’ insurance policies cover theft of notebook computers or allow you to add a binder at a minimal expense. Please check with your insurance provider for details. Theft is not covered under the MassAdvantage Notebook Program.

My son/daughter says that the notebook BSC recommends is not powerful enough and wants a more expensive model. What do you recommend?

The Dell notebook recommended by Bridgewater State College represents a balance between computing power, portability, and battery life. Both Dell and Bridgewater State College strongly believe that the recommended notebook's specifications are more than adequate for almost any user's most ambitious or critical computing needs. Keep in mind that you will pay a significant price increase for a more powerful machine that will offer only slightly better performance.

Can I buy a notebook computer from someone else?

Yes. While BSC has negotiated a great discount with Dell as part of a collaborative with other state colleges, you may choose to buy your notebook computer from another vendor. The recommended Dell notebook has been tested and configured specifically for use at BSC. Therefore, if you choose not to purchase the recommended Dell notebook, be sure to purchase a notebook the meets or exceeds all technical specifications recommended on the BSC Website. In addition, Dell can perform all repairs on-campus, whereas students who purchase from other manufacturers would have to send their notebook out to an authorized center off campus for warranty repairs.

If I already have a notebook, which wireless network adapter should I buy?

A WPA Certified IEEE 802.11 a/b/g compliant wireless network adapter is required to access the wireless network. These types of wireless network adapters are available at computer and electronics stores. An 802.11 b/g wireless adapter will work on the current wireless network but 802.11 a/b/g will deliver a faster connection to the Internet.

What are the minimum notebook specifications to use the BSC network?

In the event that you decide not to purchase the recommended notebook computer, Bridgewater State College has compiled a list of Minimum Recommended Specifications to look for when making your purchase.

What are some benefits of purchasing the notebook computer recommended by BSC?

  • BSC has negotiated a great discount with Dell as part of a collaborative with other state colleges.
  • Students start out with a Bridgewater State College-ready machine
    (software, hardware and network configurations are preloaded).
  • Bridgewater State College faculty members use the same type of computer and are thus better able to serve students.
  • The Dell notebook package includes “Complete Care”, an accidental damage program that covers drops, liquid spills, etc. on the unit.
  • In addition, Dell can perform all repairs on-campus, whereas students who purchase from other manufacturers would have to send their notebook out to an authorized center off campus for warranty repairs.
  • Extended Service includes on-site warranty in the event you are off campus as a commuting student or anywhere else in the world in need of warranty service.
  • In the event of a computer malfunction, students are entitled to receive a short-term notebook loaner from the Bridgewater State College support center, per availability.

Will I use the notebook in my classes?

Frequency of notebook use in class will vary. Some faculty will require you to bring the notebook to class, while others will incorporate it less often. You will find that the notebook computer is an essential tool outside of class: check course Web sites, correspond with classmates and professors, and conduct Internet and library research.

Is the Dell program notebook complete and ready to use when it arrives?

Yes, the Dell system is loaded with Bridgewater State College-configured software, modem, built-in network card, and built-in wireless network card. To help students become acquainted with their newly purchased machine, Bridgewater State College will hold computer orientation sessions on campus in summer and fall (times and locations to be determined).

What software is provided?

The college has licensed Microsoft Windows Vista Enterprise Edition, and Microsoft Office 2007 Professional, as well as Microsoft Forefront Client Security Anti-virus/Anti-spyware software through a small student software fee assessed each semester as part of tuition and fees. Microsoft Office 2007 Professional, Microsoft Forefront Client Security Anti-virus/Anti-spyware, and Microsoft Windows Vista Enterprise Edition is pre-loaded on notebooks purchased through the Dell discount program and is also available to students who do not participate in the Dell discount program. The software is available to download from the BSC download site. Students can also purchase copies of the software for a nominal fee from the BSC Bookstore. The software is yours to keep when you graduate from BSC.

Can I purchase this software independently?

Yes. There are two ways to receive this software: students can download selected titles via a secure server or purchase a hard copy version of various software titles at campus bookstore. The cost is under $20.00 for multiple Microsoft software titles.

What is Complete Care?

Dell systems purchased under the discount program include “Dell Complete Care.” In addition to normal warranty service, the care package covers the following: liquid spilled on or in the unit; drops, falls and other collisions; electrical surge damaged or broken LCD due to a drop or fall; and accidental breakage (multiple pieces). However, “Dell Complete Care” does not cover theft.

What is CompuTrace?

CompuTrace is now included with all new notebooks purchased through BSC with the MassAdvantage Notebook Program. When a notebook computer with CompuTrace has been reported stolen logs onto any network, this special software sends a message to a worldwide call center. Through Internet tracing, the call center will assist in retrieval of the stolen notebook system. Find more information on this program at http://www.computrace.com.

How can I be sure that my computer will remain safe on campus?

There is an optional lock offered with the computer at the time of purchase. We highly recommend locking your computer if you reside in the residence halls and leave your room unattended for any period. Students should also check with their personal home insurance plans for coverage in the event of theft.  Theft is not covered under the MassAdvantage Notebook Program.

What is covered under the Dell warranty and for how long?

“Complete Care” is Dell’s most comprehensive repair and replacement service for computers purchased under Bridgewater State’s Dell notebook program. It is a supplement to Dell’s limited warranty and it covers unintentional, accidental damage. Students find that this warranty, when coupled with the CompuTrace anti-theft software, provides an excellent value during their academic careers. More information on Complete Care is located at www.dell.com

How can I tell if my Dell notebook battery has been recalled?

On August 15, 2006, Dell announced a battery recall for many of their notebook computers. The batteries that have been recalled have a defect that in rare instances has caused them to greatly overheat or burn. To date, there have been are only a few instances of this problem among hundreds of thousands of batteries. To be safe, Dell is recalling and replacing all batteries that may have this defect. Dell's recall list includes three models currently used at BSC and in our student notebook program, the D600, D610, and D620. Only some batteries for each model are affected by this problem. Dell asks that you visit a special web site to learn if the battery in your laptop is affected and, if so, to order a free replacement. 

To check if your battery has been recalled:

  1. Remove the battery from your laptop, plug in your laptop using the AC power cord, and connect to the Internet.
  2. Go to the web site www.dellbatteryprogram.com. 
  3. Following the instructions on the site, check the battery's 5 letter ID to see if it may be affected.
  4. If your number is not listed on the site, your battery is safe.
  5. If your battery's 5 letter code is listed, you will enter the full ID number to check if your battery is subject to recall.
  6. If your battery has been recalled, you will automatically be connected to a replacement order form.

If you have any difficulty completing these steps, our staff in IT Support Services would be happy to assist you. If you are unsure how to remove the battery, you may bring your laptop to the IT Support Services counter on the ground floor of Maxwell Library or the first floor of the Moakley Center for assistance.

Does my new Dell Notebook come with a carrying case?

No. The bundled price does not include a carrying case. However, you may purchase a carrying case as an additional option when ordering through DELL.

Do I need a personal printer with my new Dell Notebook?

No. Bridgewater State College provides printers for student use in the public labs, as well as software that allows students to print via the BSC wireless network. While it is not necessary to purchase a personal printer with your notebook, many students find that purchasing a personal printer is very convenient. You may add a printer as an option when purchasing your notebook through the Dell discount program. Please note that Bridgewater State College does not provide support for personal printers. Printers purchased from Dell include support through Dell for the first 30 days. After 30 days, students must contact the manufacturer for support.

Where should I have my notebook delivered at time of purchase?

In most cases, you should have your notebook delivered directly to your home address. Please make sure to indicate your “ship-to” address as your home address if ordering over the Web or clearly state your “ship-to” address as your home address when ordering over the phone. However, due to US export regulations, Dell cannot ship notebook computers overseas.

Can I purchase a Dell Notebook if I am an international student whose permanent address is outside the United States?

Yes. You can order the notebook computer on the Web or on the phone; however, when completing the “ship-to” information, you must have the notebook shipped to an address within the United States. Dell cannot ship to an address outside the United States due to export laws and license restrictions.

How long does it take to receive my new DELL notebook purchased through the MassAdvantage Notebook Program?

DELL expects shipments to take about 10 days after purchasing the notebook, 5 days for manufacturing and approximately 5 days for ground shipping. Additional shipping options are available for additional costs.

What does it cost?

Per Bridgewater State College's agreement with dell, out current notebook configuration is listed at $999.  You can login to view exact pricing on BSC's Web site. You may select other computer options at additional cost. Popular options include a warranty upgrade, battery upgrade, printer and an external mouse. You may place your order by phone or online.

Is the cost included in my financial aid?

Yes. Because BSC requires entering students to have a notebook computer, its cost is included in calculations of your financial aid eligibility. For entering students, federal regulations require all loan proceeds to be disbursed no earlier than 30 days after the beginning of the semester. Students need to consider this when purchasing their notebook computers. Financial aid counselors can answer specific questions.

How is payment made?

Payment can be made via credit card if ordering over the Web. If ordering by phone, credit card, check or money order is acceptable. However, payment by check or money order may delay delivery times. Dell also has alternate credit terms available similar to terms offered by major credit card services. To make finance payment arrangements directly with Dell, order your notebook via phone at (888) 987-3355.

Is financing available for the purchase?

Yes. Financial aid payments are generally paid by mid-October and you will need to purchase your notebook before then. As part of our agreement, Dell offers financing options for eligible students and their families. You may apply for financing directly with Dell.

If my notebook computer is being repaired, can I borrow a loaner?

Yes, Support Services, with branches in both the Moakley Center and Maxwell Library, are equipped to provide notebook loaners for students whose notebooks purchased through the notebook program require repairs. Notebook computers are loaned for the duration of the repair, usually between 24 to 48 business hour.  All borrowed notebook computers must be returned the same day your computer is returned from repair. Student must complete a loan agreement assuming full responsibility of the college computer during the loan period.  Please note that there are limited supplies of loaner notebooks available.  Loaner notebooks will be distributed on a first come-first serve basis.

What support is available for students with disabilities?

If you are a student with a documented disability and you have concerns or questions about the notebook requirement, please contact the office of Disability Resources in the Academic Achievement Center at (508) 531-1214 for assistance.

Where can I go if I have problems connecting with my notebook computer?

IT Support Services provides assistance with hardware and software setup. There are two support centers conveniently located on campus: One is located on the first floor of the Moakley Center and the other is on the ground floor of the Maxwell Library. Support Services can also be reached by phone at (508) 531-2555 or by e-mail at ITSupport@bridgew.edu.

Still have questions?

If you still have any unanswered questions regarding the BSC Notebook program, you may call (508) 531-1236 and ask to speak with Avis or Mary Rose.

Last Modified: April 30, 2009