Information Technology Divisional Departments

The Information Technology (IT) division is responsible for planning, delivering, operating, and maintaining all computer, telecommunication, media and data administration resources for the university. The division provides technical services and support to students, employees, and departments with computing, voice and data communications, and media technology. The Information Technology division actively supports and encourages the effective use of technology in the BSU community.

Chief Information Officer

• Pat Cronin, Chief Information Officer

Administrative staff includes:

• Mary Rose Guillette, Staff Associate
• Avis Patten, Staff Assistant
• Alisa Andrade, Clerk V
  

 

Applications and Development

Ray Lefebvre, Assistant Vice President, Applications and Development

Applications and Development supports core business information systems as well as institutional web-based communication. These systems include student information system, financial records system, human resource system, alumni/development, campus commerce, and other systems. An integrated and secure approach is central to these information systems. Applications and Development is comprised of three teams which collectively provide a full range of support for these systems as well as provide communications support to the institution.

Administrative Systems

Administrative Systems provides support for mission-critical business systems, such as Banner, Web Prospects, Web Admissions, Resource25, Adirondack and Raiser's Edge. In addition, the team partners with other campus departments (e.g. Registrar, Fiscal Affairs, Human Resources) to provide training and documentation on how to use these business systems. Members of the Administrative Systems team provide analysis, design, and system selection for campus business-related systems.

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Special Projects

Special Projects coordinates strategic, institutional-level technology projects. This position is involved with strategic planning and the business aspects of resourcing information technology at the university.

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Web Development

Web Development maintains top-level content, tools, and infrastructure for the university's main web site (www.bridgew.edu). This group also assists in institutional web-based communication and marketing efforts. This group works closely with Information Providers (IPs) to keep the web site current. Full-time web developers create custom web-based applications while part-time student workers respond to webteam email requests, publish updated web pages and provide general support to faculty and staff.

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Infrastructure Services

Steve Zuromski, Acting Director Infrastructure Services

Infrastructure Services provides support for university-owned computers and peripherals, operating system software, centralized servers and minicomputers, campus telephone systems, data and cable TV transmissions, and the associated cable plant throughout campus. This department also includes ResNet, the Residential Network.

 

Technology Systems

Technology Systems provides support for university-owned computers and peripherals, classroom technology, operating system software and centralized servers and minicomputers. Technology Systems is responsible for the creation and maintenance of all computer software images on campus (student laptops, administrative desktops and laptops, all technology labs, classroom computers and teaching stations.) This group manages Active Directory (user & computer authentication), file & print services including the Print Accounting System and the university email system. Other services include user account and mailbox maintenance, backup and restore, and support for various other servers such as Webhost, Infobear and Webserv.

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Networking

Networking provides voice, video, and data services to the university. This group provides all telephone related services, the wired and wireless network connections, dial-up services, and distribution of university television programs as well as channels from the local cable television company. In addition, this group is responsible for the complete wiring plant of the campus. This department also includes ResNet, the Residential Network.

ResNet: ResNet delivers voice, video and data communications to the residence halls. ResNet assists residents who are having issues connecting to the internet, watching television or using the telephone.

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Computing Support Services

Computing Support Services provides technology support for faculty, staff and students. The department provides technical support in the computer labs, classrooms, technical support for faculty and administration offices, student technology workshops, notebook computing centers and call center operations.

Computer support is provided for university-owned computers and peripherals, the operating systems software, and the MS Office Professional Suite. The department leases, purchases, configures, installs, repairs, maintains, and retires all computer equipment and peripherals such as printers and scanners. The supported operating systems include Windows 2000 Professional, XP Professional, and MAC OSX.

Two Support Services Centers are located on campus, in Maxwell Library basement level and the Moakley Technology Center, Room 130. The staff delivers professional full time support on campus during regular business hours and extended hours whenever scheduled classes are in session. For support, call telephone support on campus at x2555 (off campus at 508.531.2555), e-mail at itsupport@bridgew.edu, and walk-in support at both centers.

The Teaching and Technology Center (TTC) supports faculty in the use of technology to enhance teaching and learning at BSU. Training, support, and production services are available to assist faculty with classroom technology, web based instruction, and various teaching and research projects. The TTC also provides support with applications and classroom practices, project production, notebook integration, web page development, the Blackboard course management system, and faculty and professional staff technology training. 

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Media Services

Media Services supports campus-owned audiovisual equipment. This group loans equipment (cameras, laptops, microphones, iClickers etc.) to students, faculty and staff. This department also provides technology support for all conferences and events held on campus through the ITCESO office.

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TV Studio/Video

Telecommunications Video System (TVS) is an active, creative team complemented with student employees and interns involved in the planning and production of multi-media programs and materials for a media-enriched campus. This includes video productions (field and studio) and broadcasts, as well as support and operation of related infrastructure hardware, software and special projects all directly related to various portions of the university's strategic priorities.

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Last Modified: September 6, 2012