Telephone FAQ's

"Can I move my Meridian phone from one jack to another?"
No. The Meridian phone system is a digital phone system. Each jack is programmed for a specific phone. Moving a phone will cause it not to function anymore, and the phone will have to be reconfigured.

"Can I dial 411 for information still?"
Click Here For Directory Assistance Information

"Who do I call for help with my phone?"
Do not dial 0 (zero) for telephone assistance. The correct number is x2555 to have a ticket entered and for students call ResNet at x7999.

"How do I get a phone on my desk?"
You will need to call x2555 to have a ticket entered.  Once the ticket is entered and individual will install a phone in a timely manner.

1. Identify the jack number where the phone is to be located. If no jack number, state that a jack is needed.
2. Identify the type of phone that is needed.
3. Tell us what features you would like such as transfer, conference, autodial, etc.
4. Include any information that might be helpful. Such as who will be using the phone, or the purpose of the phone.

Voice Mail FAQ's

"How do I access voice mail?"
To access Meridian voice mail, you must log in to the Meridian mail system. To do this, do the following:
1. Dial the Meridian Mail access number, 3737, or press the Message button on phone.
2. Press #.
3. Enter your password, then press #.
4. After logging in, listen to the mailbox summary.

"How do I change my password?"
1. Log in to Meridian mail.
2. Press 8-4.
3. Type in your new password, followed by #.
4. Type in your new password again for confirmation, followed by #.
5. Type in your old password to lock in the change, then press #.

If your password expires, follow these instructions to set another one.

"How do I enter/change my voice mail greeting?"
1. Log in to Meridian mail.
2. Press 8-2.
3. Press 1 for the external greeting, or press 2 for the internal greeting.
4. Press 5 to record. Wait for the tone before you start to speak.
5. Press # to end the recording.

"How do I erase my voice mail?"
1. While listening to a message, press 7-6 to tag a message for erasure.
2. You may either hang up, or press 8-1 to empty the mailbox.

"Can I restore a deleted voice mail?"
Yes, You can restore a deleted message (within the current session only), by pressing 7-6. Once disconnected the message is gone.

PAC Code FAQ's

"What are PACs?"
They are 7 digit codes which allow you to make a long distance call.

"Why 7 digits?"
7 digits provide optimum security. A lesser number of digits could be easily guessed and therefore compromised.

"Who decides whether I get a PAC or not?"
VPs/Directors/Deans/Chairs will submit a list of staff to Telecommunications of who should receive a PAC.

"How do I get a PAC Code?"
To request a PAC Code the following steps need to be completed:

• Read and understand the PAC Code Usage Policy
• Fill out the PAC Code Request form and send it to Kerri Filippini Technology, Systems & Networking, Burnell Room 106.
• Once the request has been received a PAC Code number and directions for use will be e-mailed to the individual.

"Who will get a copy of my telephone calls?"
Your VP/Director/Dean/Chair will receive a copy of all calls charged against your PAC on a monthly basis.

"What happens if I lose my PAC?"
Call the Office of Technology, Systems & Networking at x2555. They will delete your original PAC and reissue you a new PAC.

"Why is BSU doing this?"
The University needs to demonstrate appropriate record-keeping and accounting of telephone costs.

"Will I be charged for my calls?"
No, monthly accounting of all long distance calls will be sent to the appropriate supervisor. Remember personal calls should be completed either at payphones, cell phones, or personal calling cards.

Last Modified: August 24, 2010