Voice Mail encompasses a suite of services. Included are individual mail boxes, departmental auto-attendants, and announcement services.

Voice Mail Policy

Voice Mail FAQ's

Voice Mail Instructions

 

Mailbox
	Your electronic mailbox receives your calls and stores your messages, and also stores your password and recorded greetings. When you log in to Meridian Mail you are accessing your mailbox so that you can use the features described on this page.
External Greeting
	Greeting that will be played to off campus callers as well as on-campus callers if there is no internal greeting recorded
Internal Greeting
	Greeting that will be played to on-campus callers only
Personal Verification
	Your personal verification will indicate to the calling party whose mailbox they have reached.
Prompts
	Meridian Mail guides you with audible prompts at each step. The prompts tell you what to do next, or what options are available, so that you don't have to remember every step. You can interrupt a prompt by pressing a key for the next step.
Password
	Your personally assigned password provides security for your mailbox and its contents. All your interaction with Meridian Mail is private and confidential; no one else has access to your mailbox.
Access Numbers
	You activate a Meridian Mail feature by dialing its access number. These numbers are provided by your system administrator and should be posted near your phone.
Message Waiting Indication
	Meridian Mail has message waiting indication (MWI) that notifies you when you receive a new message. When a message is waiting, the message indicator on your phone lights up or flashes.
Auto-Attendants
	Auto-Attendants are usually used for main departmental numbers. This is especially useful for receiving messages after hours. These features also include dialing and extension dialing. Extension dialing is useful when people on the outside of the college are trying to reach an individual on the college after the switchboard is closed. Auto-attendants should not be turned on during normal business hours, (see policy below) but should be set at the end of the day.
Announcement Services
	This service is made available by dialing a telephone extension. For example, the Events line X1768 gives you an audio listing of weekly events.

 

Voice Mail Instructions (Meridian Mail)
To Log into your mailbox:	Press:
If you are on an off-campus phone, If you are on your campus phone,	508-531-3737 3737
When you hear a voice ask, "Mailbox?": If you are on an off-campus phone, If you are on your campus phone,	(your extension) + # #
When you hear a voice ask, "Password?":	(your extension) + #
To:	Press:
Play your message,	2
Skip back 5 seconds,	1
Skip forward 5 seconds,	3
Listen to the previous message,	4
Listen to the next message,	6
Compose a message,	7,5
Delete a message,	7,6
Restore a message,	7,6
Log in remotely,	8,1
Record a Greeting,	8,2
Log out,	8,3
CHANGE YOUR PASSWORD,	8,4
CREATE A DISTRIBUTION LIST,	8,5
Go to a specific message,	8,6
Record a personal verification,	8,9
Call another user that left you a message,	9
Reply to another user that left you a message,	7,1
Forward a message to another user,	7,3
To :	Press:
Tag messages,	7,0
Options are: Urgent Standard Economy Private Acknowledgement Timed delivery	1 2 3 4 5 6
To:	Press:
Use Express Messaging,	3738
When you hear, "Express Messaging to mail box?",	(ext. no. where you want to leave a message) + #
If you want to listen to greeting,	listen and wait for recording tone
If you want to skip greeting,	#
Leave message,	wait for recording tone, then leave message
Terminate message session,	hang up
To:	Always press:
record,	5
stop,	#
review,	2
delete,	7,6
send,	7,9

Last Modified: May 8, 2008