Auto Attendants

A while back, the Information Technology division sent each department a Voice Menu ID and password.   This ID and password allow you to change the automated attendant message.   If you need this information, please send email to Kfilippini@bridgew.edu.  

We recommend that holiday greetings include the date(s) your office is closed and, if available, an alternate number that someone can call to reach a live voice.

After the holiday break, we suggest changing your automated attendant back to something similar to the one listed below.   We realize some departments have additional information to mention.   This will give you the freedom to make those changes as well.

“You have reached the ___________ department at Bridgewater State College.   We are currently unable to take your call.   If you know the extension of the person you are trying to reach press 1, if you know the name of the person you are trying to reach press 2, for weather cancellations press 3, or stay on the line to leave a message in the department mailbox.”

Below are directions to change your message.   To hear your existing message, follow the instructions below or send email to Kfilippini@bridgew.edu.

Dial the prompt maintenance DN – 3739

• The system prompts you for a Voice Menu ID.   Enter your dept ID number and press the # key.
• The system then prompts you to enter a password.   Enter your dept password and press the # key.
• The system plays a menu with four choices.  
• Press 1 to update greeting prompt
• Press 5 to record
• Press # to stop recording
• Press 2 reviews your greeting

Last Modified: May 8, 2008