Supported Software Policy

Purpose

 The purpose of this policy is to list which software is supported, either fully or limited, by the Information Technology staff at Bridgewater State College. 

Policy Statement

 Information Services will provide either full or limited support for the various software applications utilized at Bridgewater State College listed under responsibilities below.

Applies to

 All members of the BSC community

Responsibilities

Full Support

This category applies to applications that are adopted as supported software by Bridgewater State College. Information Services staff will develop expertise and provide a full range of support for these products. Full support includes: purchasing and maintaining campus licenses, installation of software, upgrades when appropriate, problem determination/resolution, training, and documentation

PC

Operating Systems Windows XP Professional SP2
E-mail: Outlook
Html Editor: FrontPage 2003
Internet Applications: Internet Explorer
Network Operating Systems Microsoft Windows NT Server /
     Windows 2000 Advanced Server
Word Processing: Microsoft WORD 2003
Spreadsheet: Microsoft EXCEL 2003
Database: Microsoft ACCESS 2003
Presentation: Microsoft PowerPoint 2003
Anti-Virus Software Sophos Pure Message

Macintosh

Operating Systems Macintosh System  OS X
E-mail: Outlook
Html Editor: FrontPage
Internet Applications: Internet Explorer
Word Processing: Microsoft WORD 2003
Spreadsheet: Microsoft EXCEL 2003
Presentation: Microsoft PowerPoint 2003
Anti-Virus Software Sophos Pure Message

Limited Support

Products under this category are applications which Information Services will provide limited support on a best effort basis. Limited support consists of installing the software and troubleshooting to attempt to resolve system and configuration problems as time and resources allow. Application specific questions will not be supported under this category. Users will need to develop expertise in the applications specific to their discipline and needs.

  • Commercial IBM Compatible applications under Windows XP Pro, that are not listed under Full Support.
  • Commercial Macintosh applications under System OS X, that are not listed under Full Support.

Non Supported Software

Applications listed below will not be supported by Information Technology.

Operating Systems:

  • DOS
  • Macintosh System earlier than 8.x
  • Windows 3.11

Application Programs:

  • DOS Applications
  • Word Perfect
  • VMS Mail

Summary Support Table

  Full
Support		 Limited
Support		 Phased-Out
Support		 Non-Supported
Software
Install X X    
Full Troubleshooting X   X  
Configuration Troubleshooting X X X  
Campus-Developed Documentation X      
Consulting X      
Training X      
Vendor Documentation X      

 

Title: Supported Software Policy
Approved By: Bill Davis, Chief Information Officer
Approval Date: January 2001
Date of Last Revision: August 2005
Policy Category: Information Technology Division

 

 

Last Modified: July 2, 2008