Purpose

Policy Statement

Applies to

Responsibilities

1. Software requests should be submitted to the Software Liaison by the deadlines listed below prior to the desired semester to ensure enough time for evaluation, purchase/licensing, and installation. The Software Liaison is responsible for coordinating the efforts of the Information Technology (IT) division as they relate to the processes of software acquisition, licensing, distribution, and overall coordination of all campus software requests. The Software Liaison works to ensure that Faculty software requests are processed in an efficient and timely manner.
   
   

   Semester	Classes Begin	Software Request Final Deadline
   Spring	Third week of January	October 15
   Fall	First week of September	April 1

   
   
2. The faculty member completes the online BSC Software Request form at http://it.bridgew.edu/facstaff/softwarerequests/requestform.cfm. 
    
3. Requested software must be the most current or -1 version (the most recent previously released version) of the product. Requested software must also be Windows XP or OS 10.3 compliant.
   
 
4. The requested program will also be assessed for content/function as well as technical requirements (including compatibility, load testing, licensing, etc) by the Software Liaison and IT Systems staff. Once the technical evaluation is complete, the faculty member will be notified of the outcome by the Software Liaison.
   
   
5. For new software requests, consult your department chairperson and/or school dean for funding for the purchase of the necessary software. Best pricing quotes can be sought through the Software Liaison at bscsoftware@bridgew.edu. The Software Liaison will obtain a quote for the requested software from College approved vendors (or outside vendors in special cases). The Software Liaison will forward the quote to you to pass along to your department chairperson or dean for purchase. Once the software arrives, please provide the Software Liaison with a copy of the software and licensing for record-keeping purposes.
    
6. Building new lab and classroom images for the new set of software programs, as well as placing these images on the designated computers, is a time and labor intensive process. As a result, once new software programs are approved and purchased, they will be added to the computers only during designated times each year, coinciding with the start of a new semester. Requests approved and purchased in mid-semester will be added to the computers for the following semester. All software installation will be handled by the IT Systems staff. IT Systems staff will perform basic testing for compatibility with other programs, but is unable to thoroughly test applications.
    
7. IT will evaluate software requests received after the deadlines (see above) for installation on the Citrix server.   If the software will not work within the Citrix environment, and the request was submitted within the first 30 days of the semester, IT will evaluate if the request can be incorporated into the final updated image for installation at the end of the 30 day period.  At that point, all images will be considered "frozen" and no further changes will be made until the following semester.

Request Form